Elite Hydration Center

I paid for an iron infusion in which I wasn’t eligible for so I was issued a “refund”. It’s been over a month and I still have not received my refund. Nobody ever answers the phone. You leave a message and they never call you back. I have been dealing with this for well over a month and I am very disappointed due to the fact that I wanted to try a different service but, I’m not even sure that I want to after having my money stolen.

Please DO NOT GO HERE. I had a 1000mg iron infusion here and retested 3 weeks later and my iron levels actually decreased. The iron they use is dextran which carries a black box warning. I’ve reached out twice to get records from my infusion May 16, including lot number and dose and I’ve been ignored, these people are extremely shady and should not be in business

I had an excellent experience getting an IV iron infusions at the center! I highly recommend!!

Update: I am happy to report that I finally received my refund. It took a bit longer than 7-10 business days (service was canceled on 1/29 and my refund was issued on 2/24). Thank you Adam for providing an update and the refund receipt. I really hate to do this but I have given them ample opportunity to make this right. I scheduled an iron infusion for 1/30. I had to pre-pay in full to book which I thought was odd but I went ahead and scheduled. Well the provider said that my hemoglobin was too high for the infusion and they canceled my appointment. I did not have an issue with that. I was assured that my money would be refunded in 5-7 days. To date my money has not been refunded. They have ignored my phone calls and emails, I had my credit card company call them and the representative said that the office actually hung up on them. Needless to say I am having to move forward with disputing the charge, which is a huge inconvenience. I cannot speak to the actual care that they provide, but my experience with them has been extremely “shady” and I would consider other practices before booking with them.

EXTREMELY disappointed. Been dealing with this group for sometime now but it’s progressly gotten worst. Been calling for a follow up appointment for 2 weeks. No one answers or gives the courtesy of a call back. I was routing for Elite but have given up. I need a business trying to do business. Steer clear!!!!!!!! UPDATE… I was promptly contacted with an explanation. The phone system was down. The email that I was given returned as a bad address. Subsequently, I did end up, reaching the owner and was given an alternate means of contacting them if the issue were to arise again.