milk + honey | Downtown Austin

Valeria did the most amazing updo that held up literally from 9 am- 2 am! My hair survived riding a mechanical bull (twice) & dancing all night long! I highly recommend getting your hair done by Valeria for your next event. She will listen to what you want and make your hair look so amazing!

I wanted to reach out regarding my recent hair appointment. I truly tried to be positive about the results, but after giving it time, I realized I should have spoken up sooner. I am extremely sad and disappointed with the results. I scheduled the appointment for full blonde highlights, regarding that I had previously gotten highlights done in march it was time for a touch up. I went in expecting expecting a lighter, brighter result similar to the reference photos I provided. Instead, my hair came out a mix of ginger, copper, orange, gold, and brown tones that appear brassy and do not resemble the look I wanted. I recognize that I may have contributed to the confusion when asked if I preferred a gold or ash tone, as I was unsure of the difference and mentioned “gold.” However, I did show the reference photos of what I wanted again for clarification, and I believed we were on the same page about the desired outcome since she said okay. Once she was done with the service I realized it doesn’t look like how I expected but I was scared to speak up since she was already done. I gave it a day trying to convince myself it’s not what I payed for but it’s okay, but I just couldn’t like it. I contacted the stylist afterward, and she kindly offered to re-tone my hair at no cost at her place. It was not a great experience it was uncomfortable and unprofessional but I had agreed in hopes of bettering my hair. Unfortunately, the toning did not improve the color, and I was told that I would need to schedule another appointment to achieve the look I originally requested. After paying $300 for full blonde highlights, I do not feel it is fair to pay an additional $300 to correct something that I was supposed to get the first time. I have been really sad about my hair and it is not something I can hide. I came very excited for a new look and trusted the stylist because I had seen her beautiful work on others but ended up crying over the results. I know the stylist is talented and has done great work in the past, but this outcome does not match the reference photos and is not what I paid for at all. I have been crying over the results because it just looks so bad. I would greatly appreciate either a refund or a corrective service to fix my hair. I have important events coming up and cannot go out with my hair looking a mess. Thank you for your understanding, and I hope we can find a fair resolution.

Shoutout to Amani for an amazing Express Facial that I booked last minute before my flight! It definitely didn’t feel “express”—it was incredibly relaxing from start to finish. Amani took the time to provide a thoughtful, professional consultation and tailored the treatment to my skin. The massage was so relaxing and she really took her time. The products they use are top-notch (and smell absolutely divine!), and the entire experience felt luxurious. The spa itself is beautiful and so inviting, with a gorgeous waiting area and thoughtful touches like complimentary snacks. I only wish they had this spa in New Jersey—I would absolutely become a regular!

Love this place! Rhonda is my favorite employee. Everything is super clean, calming, welcoming, and luxurious. My hairstylist did an amazing job of listening to my desires and customizing my cut. The host for the hair salon was extra welcoming and kind. Great experience. I will continue to come back to this location. I've been coming here for massage, facials, and hair cuts for over 15 years. While I don't come often, this is my preferred location for some TLC.

I came to the salon for a color correction and lightening service, and Kate did an absolutely phenomenal job! I have a lot of hair, so it was definitely a lengthy process, but she was incredibly patient, thorough, and attentive throughout the entire appointment. You can tell she truly cares about getting the best possible result. I could not be happier with how my hair turned out and would absolutely recommend her!