Total Health Primary Care - Round Rock 79

My health care professional, Shelby Clardy is excellent at her job and I felt like I was being looked after by someone who actually cared about me as a patient. I have been using the Baylor Scott & White health care factory for years. It's always such an aggravating process. Make an appointment a month in the future because that's the next available, then try to find your way through their ginormous facility, then see a doctor who could care less about you and just tries to shuffle you in and out as quickly as possible. It's a really unrewarding experience and there were many times where I felt like it was a total waste of time. Then I happened to try Total Mens and WOW, everything that sucked about BS&W is corrected here. The person who took my blood was excellent, to the point that it didn't hurt at all and healed so clean that you couldn't even see the prick mark a few hours later. Then there's Shelby. She comes in with my blood results, printed out to go over them with me. She discussed my experience with my prescriptions with me, and she was VERY professional. On top of that, there's a patient portal that Total Mens has that lets you email your doctor directly, and they get back to you quick! You can also, if you're impatient like me, see your blood results as soon as the doctor can, since it's in the same portal. I just copy and paste the results into ChatGPT and BAM I have my answers, then when I see the doctor I'm prepared to speak about them with her. It's actually exciting to go through this process too because it's fun to see how small changes in my life improve my health markers. I really like Total Mens and suggest anyone who's male to try it out if they find that their experience of being a number in a "health care" machine isn't up to their liking, and want to give a different provider a try.

My boyfriend and I recently moved to the area and walked in to schedule an appointment. Kimberly, was so friendly and welcoming from the moment we arrived. I’ve always been confused about how my insurance works, but she took the time to answer all of my questions and explain everything in a way that finally made sense to me. She was patient, knowledgeable, and never made me feel rushed or embarrassed for asking questions. It’s rare to find someone at the front desk who is this helpful and genuinely cares about making patients feel comfortable. I’m so glad we found this office and would highly recommend

I had a great experience at my recent appointment. The team treated me with kindness and very professional from start to finish. They made me feel comfortable and provided excellent care. I highly recommend them 100% to anyone looking for quality service.

Had such a great experience at Total Health Primary Care on E. Palm Valley, (Round Rock, TX). I got there 3 minutes before my appointment and walked right into the appointment. The Nurses and Doctors were hospitable and full of knowledge

Overpriced and misleading about "total care" as before I saw 1 doctor, now I see two with them. One that's telemed, impossible to call, and due to "policy" every month instead of every 3 to six months. Five stars for the doctors, zero stars for corporate policies. Watch your bill, I was charged when "they" had to reschedule and charged twice when they sent me to another location when their EKG didn't work. "You will still have to pay as our other location should have told you you will be charged unless it is the same day." Even though it was the same week and they told me nothing. I do wish their policies were honest and not all about the money as the doctors were great.