Novuskin

This was my first time and it went great. Morgan was amazing she talked me through the process so I wouldn't be so nervous. I wish she could do my treatment every time. There was definitely good energy in room and I felt so comfortable in the room. Thank you Morgan how to see you again. The financial process went great and reasonable price.

Phenomenal service and very informative. So far the products recommended to me have helped my skin alot. They dont just reccomended their own, my technician reccomended me things that suited my skin that I could even get from Amazon. She was very attentive to my concerns and offered alterations on my treatments to ensure the results I desired.

Where do I start, firstly the ambience and the greeting is really good. Then Rae helped me analyze my skin and asked everything about my daily routine, health conditions. She is really good, composed and understanding… listened to everything I said and finally designed a plan which is best for me. I am really excited for my upcoming visits and results.

I have been a member for 2 years at Novuskin Frisco. The first year was great. Great service. Nice people. Great treatments. It was easy to schedule and I tried all kinds of treatments. But I just signed a new 1 year contract in February and I did a treatment then but I have not been able to get in until July for my second treatment. Now I have a crazy schedule and it limits me to weekends only. And so I can make an appointment but if I need to reschedule it’s at least 5 - 6 weeks out for weekends only. And for Botox. You better schedule for the year and for now they have no nurse for Botox treatments until after June 30th and then she’s out another weekend or 2 in July. So, if you are really busy or your schedule changes frequently I strongly suggest you look for another place. I have found several places closer to me now but unfortunately I have $1300.00 tied up with Novuskin. Great treatments but zero flexibility.

After sharing my feedback, I spoke with the manager, Sara. She was very professional, attentive, and understanding. She took the time to listen carefully to my concerns and addressed everything respectfully without being dismissive. I truly appreciated her calm and solution-focused approach. Following this, I had a great experience. The way my concerns were handled made a real difference, and I felt valued as a customer. The professionalism and care shown by management helped turn my overall impression into a very positive one. I genuinely appreciate the follow-up and the effort to make things right. I am definitely planning to visit them again soon for another treatment.