The Ritz-Carlton Spa

One of the best customer service spa experiences we have ever had! Danny the men’s locker room attendant deserves a Raise! He was extremely kind and knowledgeable and went above and beyond throughout my day there to make sure I was fully satisfied with my spa experience. The Ritz Dallas selling features are their recovery amenities (steam sauna whirlpool and cold plunge) the hot cold contrast was great and everything worked extremely well. So many times I go to a facility and something is broken or out of order but not here. The Only knock is that the recovery amenities were in the locker rooms and not a shared coed space so we had to be separated to use but this did not bother us at all. My wife and I had a couples massage and were happy with our experience and pressures that we received. Both our therapist were extremely nice and made sure everything was to our liking. Will definitely come back to experience again soon!

⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of visiting the Ritz Spa in Dallas, and it was nothing short of an extraordinary experience! From the moment I walked in, I was warmly welcomed by Michael Jimenez at the front desk, who set the tone for a relaxing and enjoyable day. His friendly demeanor made me feel instantly at ease. On the men's side of the spa, Danny Cardenas ensured that every detail was taken care of. He went above and beyond to make sure there were plenty of towels, robes, and sandals available, creating a truly luxurious atmosphere. The facility itself is impeccably clean and spotless, making for a serene environment to unwind. The whirlpool was inviting and worked perfectly, providing a soothing escape. The steam room was incredibly refreshing, filled with just the right amount of steam to melt away any tension. And let’s not forget the sauna—the heat was perfectly intense, allowing for a deeply relaxing experience. Overall, my visit to the Ritz Spa was truly unforgettable. You simply can't get better than this! I highly recommend it to anyone looking to indulge in a little self-care and rejuvenation. I can’t wait to return!

I was super excited to come to this exclusive spa in Dallas, TX while traveling visiting family. As you will see from my profile I travel a lot doing reviews all over the U.S. This one was different. Why? This was my first Ritz-Carlton experience. As you will see from the photos no expense was taken in this elegant so real experience. As I drove into the front of the hotel lobby I was greeted by valet ready to take my car. I quickly told them I was here for the spa this trip and no room for the night. They gave me the ticket and I was off to the floor the spa was located. As I walk out of the gold plated elevator my eyes immediately noticed the white marble floors that brings back fond memories in Jordan at a palace. The air, atmosphere, colors, and decor was screaming luxury but in a calming way. As i pulled on the glass doors I was greeted by the spa front desk staff. I was told to bring a bathing suit but left it in my car and remembered just then. I told the young lady at check-in to have her immediately radio valet to go get my suitcase from my car and brought it up to me. I was very impressed already. As I waited for my suitcase I looked around at the items for sale nothing but the best from face mask, selection of lady dresses/shirts, to lotions and perfume. Everything was bright, spotless and perfectly placed to gaze over. This is when I met my own personal male lockerroom attendant/ conceiur Jay. Jay was absolutely amazing. Why? The spa is a maze and he made sure I never got lost. He was always one step ahead of me in my needs or request. Jay made the experience for me here. He took the time to show me the male waiting area where I had lunch after my massage to the large locker rooms to the spa/steam room, and sauna area. He even put more eucalyptus in the steam room for me just before I went in. This helped open my lung for optimal condition. I loved the way the male area was setup you could tell there was a lot of thought taken in for maximum luxury for men. I have no idea what the ladies side looked like but I loved our side. Their was a common room where we could get together with the ladies for a meal while there too. Now, to the heart of this review and why I gave only 4 stars. I take pride in my experiences and rarely give negative feedback unless warranted. I will happily pay for higher quality things in life like the Ritz-Carlton spa but to be cheated out of 20 minutes of a 80 minute massage I paid for is unexceptable. I don't mind paying 235 dollars for a 80 minute massage but it was only 60 minutes. Then my massage therapist asked about addition services like oils etc. I was never fully clear on what they were or the fees for this services. The massage therapist just told me to sign my name to the document and don't worry about what it says. I was alittle puzzle by this statement but went ahead. I was charged about a 100 dollars for the these oils that was used on my neck and head. I need to also add the massage was mediocre at best and my personal massage therapist in Chattanooga hands down better plus way cheaper. Again this is not about price but quality given in services. Other than the massage I had a blast with Jay pampering me with food and using all the menities in the men's locker area. Would I personally recommend this spa ? Absolutely. But I will not go back to that massage therapist again. Will I return again when I town? Absolutely. Don't take my word for it, go try it out for yourself. Tell them I sent you.

I enjoy using this spa and most especially seeing Darrell for my deep tissue massages. I get weekly massages elsewhere, but when I get the chance, I book with him to help work out the extra kinks of WFH (tech neck and tight hips). His extensive knowledge and advance techniques help with circulation issues and help drain the lymph system. His massages really set in and I experience continued relief into the following days. Highly recommend.

We live north of Dallas so it’s a bit of a hike but the Ritz spa is my absolute favorite splurge and well worth the drive! The last two years we have stayed at the hotel NYE night and then I go to the spa the next day. The amenities are great-definitely allow yourself time for the jacuzzi or the sauna before your treatment. I had a wonderful diamond botanical scrub followed by a wonderful moisturizing massage by Laurie. Left feeling wonderfully relaxed and will definitely be back soon!