Low T Center Plano | Men's Health & TRT Clinic

Service & Management: Recent reports suggest poor management, with patients describing the staff as indifferent and the service, which was once good, becoming unreliable. I have experienced declining service for some time as ownership has changed hands. Operational Issues: Specific issues mentioned include late shipping of medication from the pharmacy, bad syringes, and challenging telehealth, scheduling systems. I've personally experienced this as I was without medication for over 4 weeks as they changed providers. Staff at low t apologized and said there's nothing they can do about it. There was no initiative on the part of the clinic to fix the widespread problem. Policy Issues: Patients have complained about being charged for extra injections when shipping delays occur and being treated like "a number" rather than a patient. While they spent weeks unable To ship me my meds, they were happy to charge me a $30/week fee just to come to the clinic for my injection. The poor girl working the front desk apologized profusely and was very sweet trying to empathize with me. It was obvious that she had no support from management and had no ability to assist or do anything to help.

I've been coming here for 2 years and have had amazing results. The employees actually listen to your needs and offer solutions that work for your body. The care is not cookie-cutter. 2024 Update: Additional products and services are now offered creating even more of a one-stop for men's health. Weight control, hair loss, etc..

Sorry to have to give it a 1 Star. I liked going here even though it's farther than other places, but after some of their new check in changes it's seems it may not be not worth it anymore. I had a scheduled appointment as I usually do on Saturdays and checked-in. Three people that checked-in after mewere seen, one almost immediately after they l arrived, which was almost 20 min after me. I have no problem waiting my turn, but if I arrive somewhere before others, I have expectations I will be seen before others that arrive after me. I was also not impressed with the receptionist demeanor when I brought it to her attention.

Exceptional Experience at Low T Center Plano I recently visited the Low T Center in Plano and was thoroughly impressed by both the service and the team. From the moment I walked in, it was clear that customer experience is a top priority here. The staff is incredibly personable—everyone made me feel welcome and valued as a patient. Scott, the Director, stood out in particular. He took the time to thoroughly explain everything to me, answered all of my questions with patience, and never made me feel rushed. His approach made a potentially overwhelming process feel comfortable and straightforward. The rest of the team—Gloria, Bailey, Helena, and Tejiri—are truly the best in the business. Each member was friendly, professional, and clearly dedicated to providing the highest level of care. If you have any questions or are considering treatment, I highly recommend the Low T Center Plano. You won’t find a better place!

Great front desk, quick to get to patient room, Mike & Scott are great with their patients. Great products to select from. I’ll be coming here for a good while! Thanks so much, team.