Low T Center Rockwall | Men's Health & TRT Clinic

Everyone from the receptionist to the nurses to the doctors were absolutely amazing. This place knows how to treat you. They have a great break room, a reception room with drinks, snacks fully stocked. They know how to fix your problems help you manage your weight and testosterone. This is your one stop Shop highly recommend them. you can thank me later for the recommendation!

I recently became a patient at the Low T Center in Rockwall, and I’ve been thoroughly pleased with my experience so far. The staff is consistently friendly, which makes every visit comfortable and welcoming. I’d especially like to give a big shoutout to Angela Mullins. Her energy is amazing—she’s incredibly kind, knowledgeable, and always takes the time to answer my questions without ever making me feel rushed. She truly goes above and beyond. In my book, you’re finer than a frog hair, Angela! I would absolutely recommend this place to anyone looking to improve their health

The service at this office is always amazing. Everyone is friendly and they get you in and out in an efficient manner. This is one of the few times I enjoy going to a medical office. I highly recommend them.

I have been a patient at this clinic for the past year. Initially, the staff seemed kind, attentive, and genuinely concerned about patient health and well-being. However, over time, it has become clear that patients are treated as little more than numbers and payment sources—especially those of us who are self-pay. I have consistently paid in full at every visit for all services rendered. During my most recent visit for a simple CBC, I was informed at check-in that I supposedly owed balances for two prior visits. When I questioned the charges, the front desk staff member stated that “insurance was kicking back” and that payments needed to be caught up. I explained clearly that I am a self-pay patient and do not use insurance. She appeared confused but insisted that I would have to pay the balance in order to be seen. I firmly stated that I would not pay what appeared to be duplicate charges. I have never left this facility without paying my balance, and I refuse to pay twice for the same services. The staff member then became dismissive and told me I would have to pay a percentage regardless if I wanted to be seen. At that point, I chose to leave and contacted the billing department directly. I spoke with Leah, who was the only individual throughout this process who genuinely attempted to resolve the issue. After multiple back-and-forth conversations—during which the amount allegedly owed continued to change—the billing department ultimately removed the balance entirely. The lack of consistency, transparency, and professionalism is unacceptable. Patients should not have to argue over inaccurate charges or be pressured into paying questionable balances just to receive care. Based on this experience, I cannot recommend this clinic. I strongly encourage others to consider their options carefully and seek care elsewhere to avoid similar frustration and wasted time

Staff is top notch. Helped walk me through insurance questions and concerns. Nurses and PAs have wonderful bed side manner and totally make you feel at ease. Wonderful 5 Star experience