MD Progressive Care

I have been a patient at MD Progressive Care for basically 20+ years even before it was MD Progressive Care and was called something else, and it is very disappointing to see how much the front office experience has declined. This office used to be amazing. The previous front desk staff was helpful, respectful, and made patients feel taken care of. Lately, however, there seem to be many new hires, and the level of service is not the same or even close. The girls at the front desk act like they really don't want to be there and if I was you I would send them home and find someone else. My most recent experience was extremely frustrating. I originally called to schedule an appointment because my work schedule had changed and the appointment was not properly changed and confirmed by the staff member I spoke with, and as a result, my appointment was lost. I then had to wait another week to be seen. When I arrived for my appointment the front desk girl told me what my copay would be and I said, "No that copay isn't right because I don't have a copay for my annual physical with my insurance." Well, when I came into the office this front desk girl wasn't very nice or welcoming and at this point of me telling her she was wrong about my copay only made things worse. She eventually got the correct amount which was $0 like I told her and she huffed and puffed for than three little pigs at me making me feel like I was the problem as the patient. This front desk staff girl has been this way with a bad attitude since day one that she started with MDPC. The only professional nice people was Dr Taylor and all the gals and guys in the lab. Just keep in my that the faces you put out at that front desk of your office have to be nice, welcoming and professional because these are the first people patients encounter when they walk in the door. This can make or break any business especially a medical business.

I have been a patient at MD Progressive Care for three years, and it is very disappointing to see how much the front office experience has declined. This office used to be amazing. The previous front desk staff was helpful, respectful, and made patients feel taken care of. Lately, however, there seem to be many new hires, and the level of service is not the same. My most recent experience was extremely frustrating. I originally called to schedule an appointment because I was experiencing severe swelling in my legs. The appointment was not properly confirmed by the staff member I spoke with, and as a result, my appointment was lost. I then had to wait another month to be seen. When I arrived this morning, I was told at the front desk that I would need to pay $300 to be seen. I asked for clarification because I understood this appointment to be my annual physical, and I did not understand why there would be such a large charge. Instead of explaining it professionally, the front desk employee responded in a rude and condescending way, saying, “What do you mean you don’t understand? It’s going to be $300 to be seen today.” That response was completely inappropriate. Patients should be able to ask questions about billing without being spoken to disrespectfully. Several hours later, the office called asking if I wanted to be placed on a payment plan, but still no one could clearly explain why I was being charged $300 in the first place. That only added to the frustration and made the situation feel even more disorganized. After today, I made the decision to leave and find a new provider. That is very upsetting because I had trusted this office for years. The care may have once been excellent, but the front office experience has declined significantly. MD Progressive Care needs to take a serious look at who they are hiring for patient-facing roles and return to the standard of professionalism, kindness, and respect that they used to have. No patient should be treated this way, especially when they are already dealing with a medical concern.

I’ve been a patient at MD Progressive Care PLLC for over two years, and I can honestly say this has been an exceptional experience from start to finish. Eric and Alejandro (MA) are an outstanding care team. They’re attentive, thoughtful, and take the time to actually listen — not rush, not dismiss, not default to autopilot. Every visit feels intentional and personalized, which is rare and deeply appreciated. What really sets this practice apart is the combination of clinical expertise and genuine care. I always leave feeling informed, supported, and confident in the plan moving forward. The environment is professional, welcoming, and consistently well-run. If you’re looking for a healthcare team that treats you like a whole human — not a chart — this is the place. Highly recommend.

Great place for women! Very welcoming, positive and non-judgemental. My providers go above and beyond to help me with anything (labs, prescriptions, questions). Easy app for booking appointments and viewing results. Started going for routine testing and lab work. Enjoyed my experience so much I made them my PCP

I recently switched my primary care provider to Peter Triporo at MD Progressive Care. Velvet and the front desk team scheduled my appointment quickly and easily and ensured that all of my paperwork and insurance was completed and applied. Peter and his MA Diego have been lock step on it from day one to ensure that my appropriate lab tests were arranged and that my health and safely was top priority. It’s never easy going to see the Dr for an appointment, but Peter and Diego have truly made me feel special! Highly recommend!