Medical City Mental Health & Wellness Center Frisco

I was admitted to the Psych Ward (hopefully this is the right place to put the review) a little over a year ago because I was withdrawing from a drug (I'll be coy about which one it was, but those in the know can probably guess and whittle it down to one or two classes of drug) I no longer wanted to take that can cause death if the withdrawal is not handled medically. The staff at the psych ward for medical city Frisco are probably why I'm alive with a healthy body (I've lost a lot of weight since as well, another good side effect of quiting the drug was that I no longer would gain weight because of it) and doing well today and have not had to take said drug again to manage my condition. I feel morally obligated to thank the mental health and psychiatry people at Medical City Frisco for how well they handled my emergency. Also, the facilities at this hospital (not just the Psych Ward, I took a little stroll through the whole place as I was leaving) are truly next level. This is BY FAR the nicest looking architecturally and probably most advanced technological hospital I've ever visited (for myself or as a visitor for family). If you need truly top tier care, you can't go wrong with the Medical City hospital chain in my opinion, and especially their new Frisco branch, which is even more impressive than the one in Plano. Individual care and whatnot is of course going to depend on things like which doctor you get...but the facilities are truly really cool here and that IS something to take into account if you have an emergency. I imagine every good doctor in the DFW area wants to work here, and so the quality of care may be correlated to the facility quality, which is top notch. Hopefully others receive the same quality of care I received. If you are having a psychotic episode or other severe mental health issue that requires hospitalization, then please consider a Medical City hospital and especially their Frisco branch if you have the ability to choose the location of your stay. Also, the food while I was staying was really good. Just a little thing I know, but it goes to show they don't skimp anywhere in their treatment.

My daughter was unfortunately admitted a couple months ago. As scary as it was for us as parents. Admitting her here was the best decision we made. Everyone was very supportive and professional. It was incredible to see how much progress my daughter made in just a week. My daughter states her therapists were very encouraging and helpful to overcome her fears and her struggles to take care of herself. She was discharged feeling much better. Thank You Medical City mental health!

The nurses, therapists, and technicians are great here. I spoke with a doctor one time during my loved one’s stay. They definitely push to medicate, so if you are not comfortable just voice your concerns and request a more thorough diagnosis. I was able to contact my loved one and they were able to call me anytime. I was able to see my loved one 3x a week but I had to sign up via signup genius in order to do so. Definitely read their policies thoroughly. We unfortunately came through intake around 3 am and I was very tired and missed a few rules. It makes visits and dropping off clothes easier if you read. While I recommend this hospital, one piece of advice is for aftercare. Definitely do your research on PHP and IOP programs because they are not all as good as this hospital.

My child was in the Brazos unit here. The front desk staff, nurses, and really all staff I came in contact with were very nice. My daughter says everyone was nice to her, things were kept clean, and the food was good. She came out much better than she went in. I appreciate this facility for their amazing care and would refer them to other families in the future. We live about 40 minutes away but it was worth the drive.

An patient at this facility has spam called my phone line for 3 days straight . HUNDREDS of calls. Multiple voicemails. I called the facilicity and reported the issue to a TOM , I continued to call and report the issue as the individual continued to call throughout the day. A MALE continues to intentionally call my number. It is a wrong number. I am not local. I do not know the person or anyone at the facility. When I called at 4 to report the issue again there must have been a shift change and the lady answering the phone was rude to me , wanted my entire address , and didn't seem to comprehend what was being said to her. I have had to carrier block this institution because they are doing nothing to watch their inpatient phone usage and allowing them to knowingly harass wrong numbers. Things said to me by this male when I answered the phone today "Sorry" and hung up "Sorry I have the wrong number" and hung up "Walmart kiddo" and hung up Multiple voicemails of heavy breathing and nurses talking in the background. See attached evidence of this facility harassing me ! I am making complaints. This is illegal in texas.