Total Health Primary Care - Plano Preston

Very good experience. Arielle is great at the desk and Dr. Reeves is great as well. You don't feel like just a patient because they really go over with you on everything, very detailed. My husband and I are going here now and we are very satisfied with our experience.

I saw Christine Reeves last week after my previous doctor retired, and I honestly wasn’t sure I’d ever find another provider I felt comfortable with. Thankfully, I did. Christine is tremendous—intelligent, understanding, personable, and incredibly easy to talk to. She took the time to listen, answered my questions thoroughly, and made me feel heard instead of rushed. Finding a healthcare provider you trust isn’t easy, and I’m very grateful I found her. I highly recommend Christine Reeves and Total Health Primary Care to anyone looking for compassionate, knowledgeable care. — Courtney Ray

This has been one of the most frustrating healthcare experiences I have ever dealt with. For months, there have been ongoing issues with keeping my TRT treatment and refills on schedule. I repeatedly have to call just to get a refill processed. Most recently, I was told to donate blood again even though I had already done so just one month earlier. I was also told to return for lab work, despite having completed my labs only two months ago. The lack of organization and communication makes it feel like no one is properly tracking my treatment history. TRT requires consistency, clear communication, and careful follow-up, and unfortunately, that has not been my experience here. Anyone looking for a smooth, organized, and dependable TRT provider may want to consider other options.

The most kindest Dr ever! She listened to me and made recommendations based on my needs and she was amazing! Will transfer my entire family over to this clinic.

I was able to get an appointment quickly and was seen without much issue, which I appreciated. However, my experience afterward was frustrating. I was initially told my symptoms were due to allergies, which turned out to be incorrect. I later saw a specialist and received a proper diagnosis. I understand that Total Health is a primary care clinic, so I don’t fault the physician for not identifying the issue right away. That said, I do take issue with the billing. I was charged for a Level 4 visit, which feels inappropriate given the nature of the appointment. I wasn’t prescribed any medication and was simply advised to purchase over-the-counter allergy meds. It’s hard to understand how that qualifies as a higher-level visit. For comparison, I was charged less at urgent care when I had a throat infection, where testing was performed and medication was prescribed. That makes this charge even harder to justify. I contacted the billing department, and they said they would send it back to the clinic for review, but nothing was ever updated. The lack of follow-through and the apparent upcoding feels misleading and unprofessional. At this point, I’m working with my insurance to dispute the charge.