Total Men's Primary Care - Flower Mound

I had a wonderful experience at this doctor’s office. From the moment I walked in, the staff was friendly, professional, and welcoming. The front desk team made the check-in process smooth and efficient, and I didn’t have to wait long before being seen. The doctor took the time to really listen to my concerns and explained everything in a way that was easy to understand. I never felt rushed, and it was clear that they genuinely cared about my health and well-being. The office itself was clean, organized, and created a comfortable environment for patients.

I went to Total Men’s Primary Care today expecting straightforward care and left feeling completely misled and frustrated. Before my visit, I had already completed full blood work at another office earlier this week, including testosterone levels and general health markers—exactly what’s typically required before a physical or prescription. I made this very clear both over the phone and again at the front desk when I arrived. I explained I simply needed a prescription so I could fill it at my pharmacy (Kroger) the same day. I was told I’d just need to speak with the doctor. Fine. I paid the $35 visit fee and waited about 40 minutes. When I finally saw the doctor, I was told—only then—that I would have to pay $199 for testosterone because they don’t accept insurance for it and they will not send prescriptions to outside pharmacies. Not Kroger, not CVS—nowhere. That is information I should have been told upfront. Had the front desk staff or the person on the phone been even remotely informed, I would have never come in, never paid the fee, and never wasted my time—or the doctor’s time. Instead, I paid for a two-minute conversation where I was told they wouldn’t help me in the way I needed. To be clear: the doctor himself was professional. The issue is entirely with the front desk and phone staff, who failed to communicate critical information and caused this situation. This feels extremely unprofessional and, frankly, misleading. When I have insurance and can get a three-month supply for around $8 at Kroger, why would I pay $199 here? It makes absolutely no sense. I am requesting a full refund of my $35 visit fee. I received no treatment, no service of value, and no information that couldn’t have been provided before I ever walked in. At minimum, refunding this would show some accountability. As it stands, this experience comes across as a complete waste of time and money—and that’s exactly how it will look to others. I’m more than willing to update or remove this review if the situation is handled properly. If not, people deserve to know what to expect before walking in.

Everyone at the Total Men's clinic was great. Scheduling was really easy and convenient. Communication was great. From the moment I walked in, they took care of everything. They were quick and efficient and really showed they cared. I highly recommend this place!

My first time visiting and it was one of the best experiences I've had at a doctor. From the moment I walked in I felt welcomed and didn't feel like just a number being pushed through the schedule. Dr. Bill spent more time discussing things with me than any doctor in the past. I would highly recommend any man looking for a solid doctor to try them out.

Great staff! Never rushed. Easy to get an appointment. Truly listens to my medical issues and finds solutions. Highly recommend!