Balm & Bubble: Medspa | Wellness

My husband and I had a hydra facial here with Savannah, that we purchased from Groupon. Booking was easy, she was nice, + our skin was smooth and refreshed when we left. Tbh, that's all I was hoping for since I didn't pay much for the Groupon. If you're looking for no frills and a facial to clean up your skin, I would definitely recommend it. My husband was happy it didn't take long and his skin looked great. He doesn't follow a skin care routine so this is something that would be great for him every 6 weeks to refresh his skin. The facial was fairly quick around 30 mins. I myself on the hand prefer the "spa ambiance" so I will probably not return. However, I most definitely support small business owners and I will be booking more facials for my husband here with Savannah in the future.

Savannah does a wonderful job. She is very knowledgeable and caring. The place is dated and no thrills, this is not a spa, but once in the room, Savannah does make sure this is a relaxing and pampering experience.

She made sure to make me feel comfortable as I am 23 weeks pregnant and would need more cushions to lie on my back. She also explained before the procedure what hydrafacial is and walked me through the process.

Imagine going to get a hydro facial treatment + micro dermabrasion for the first time because you’ve decided to start taking care of your skin but while you’re getting a facial the esthetician uses the microdermabrasion tool too close to your hairline. As I am laying there i’m thinking “hmm she’s mighty close to my hairline but surely she has more common sense than to be dragging that tool across my hair line and break my literal hair strands. (Keep in mind my hair was braided back so no hair was in the way or preventing her from executing her job.) Anywho, this thought about her probably breaking my strands stays in your head up until you take your braids down to check if she actually broke your hair and come to find out SHE DOES. I took my hair down today and the first two braids along my edge line has MULTIPLE strands of hair broken off. As someone who takes VERY great care of her hair and takes pride in healthy hair this is totally unacceptable. I AM EXTREMELY frustrated and will never recommend anyone to Savannah because of this experience. I am a Black Women who’s very careful about the way my hair is treated and to go and get a new facial done just to leave with broken hair is just despicable. I honestly could go on and on about my frustration but what good is it going to do me? Other than driving myself into rage. I will never recommend anyone to Balm & Bubble/ Savannah. If you’re reading this Savannah, you should be ashamed of yourself. Do better.

I had an amazing experience with Savannah! She was incredibly attentive and made me feel so comfortable throughout the entire Hydro Facial session. My skin feels refreshed and glowing now. I highly recommend her!