NeoSkin Spa

DO NOT BOOK HERE. My experience with this business was extremely disappointing from start to finish. I arrived on time for my scheduled appointment and was checked in, only to wait more than 40 minutes before being seen. About 15 minutes into the wait, I was informed that my original esthetician had become ill and had to leave. While I understand that emergencies happen, there appeared to be no communication, organization, or urgency in addressing the situation. The only positive part of my visit was the replacement esthetician, Haley. She was professional, knowledgeable, and provided excellent service. Unfortunately, her efforts could not make up for the numerous issues with the business itself. After my treatment, things became even worse. I went to the front desk to pay and found nobody at the register. I waited another 15–20 minutes just to check out. During that time, I called the business phone, only to hear it ringing unattended near the front desk. While waiting, I noticed my intake paperwork containing personal and medical information left out in plain view where anyone could see it. To make matters worse, someone had written “pissed off” on the top corner of the paperwork. I was shocked and offended. I had been patient and respectful throughout the entire visit and had given no reason for such an unprofessional comment. When an employee finally returned, I explained my concerns regarding the excessive wait times and the fact that my personal information had been left exposed. His response was essentially nonexistent. There was no meaningful apology, no concern about the privacy issue, and no attempt to address the situation. Instead, he simply asked whether I would be paying with cash or card. The facility itself is beautiful, clean, and well maintained, and Haley provided excellent service. However, the management, customer service, communication, and professionalism of this business were completely unacceptable. This company presents itself very differently in its advertising than what I experienced in reality. What sounded amazing on Facebook turned out to be one of the most frustrating and unprofessional customer service experiences I have had. I cannot recommend this business to anyone. Based on my experience, they have serious issues with customer service, organization, and handling customers’ private information.

I had an amazing first experience. Autumn hands are the best ever.. My experience was beyond relaxation and incredible. It’s a most do again.

Amazing experience & everyone was super nice and my skin looked so amazing! I will be coming here again! ❤️

My perin Sydney is amazing she made me feel so comfortable for my first ever facial💯 The facial is awesome so relaxing The staff are lovely and help anyway they can Thank you for the great experience!!!!

They canceled confirmed appt. Today & required upfront full deposit due to missed appt. I initially scheduled an appt. Via promotion but that appt. Had to be rescheduled due to unforseen circumstances is what i was told.... A bit dissapointed as sundays are free for me after 2pm. I scheduled 245pm & confirmed via EMAIL received email stating they moved it to 5pm then was told that was canceled & yet they wanted to recieve a full deposit (due to missed appt. & i didnt mind provided i would be seen today) they then stated they wanted to sched. For monday i informed them that i would not pay a full deposit until i know my availiabe date as i have class monday. After reading reviews from multiple sites i see now THAT I DODGE A BULLET OF DISAPOINTMENT "phew" it seems that those who recieved the promotion barely received product & modality so they advertised in a missleading way as well as being overpriced & really want to push on you OVERPRICED PRODUCT! Being a Licensed Esthetician (who likes to check out other places & treated to a relaxed & eventful facial at times) I would of been extremely upset!! THANK YOU NEOSKIN!!!