Sanova Dermatology | Austin - Pflugerville

I had a great experience with Amy! She was thorough, gentle, and really took the time to understand my skin. I felt comfortable, cared for, and appreciated how attentive she was to details. She even pointed out some veins on my nose that hadn't been mentioned before, which made me feel like I was truly in good hands. Looking forward to coming back. Every staff I encountered in the office was extremely pleasant. Thank you!

Dr. Ted Lain at Sanova Dermatology is amazing! I can’t say enough wonderful things about Dr. Lain and his entire team! I appreciate the attention to detail, professionalism and genuine kindness shown at every visit! Dr. Lain takes the time to answer my questions, explain my options, and makes sure I feel comfortable and confident with every treatment. I highly recommend this office to anyone looking for a knowledgeable, compassionate, and experienced dermatologist!!

The office was clean and spacious. The staff and Dr Lain were patient, positive and informative. Mom has hearing issues so they took their time in explaining things to her. Will go back

During my visits with Jennifer Jordan, PA-C, she is very attentive to my requests, and I feel comfortable trusting her with the treatment. However, I have noticed that at checkout, the staff often seem hurried and less patient, which can be disappointing. It appears their customer service may lack empathy, especially when it comes to making payments. For example, I requested to split my payment between two forms—a debit card and a credit card—and saw that other customers, such as an older woman in her 80s trying to pay in cash, sometimes face frustration when paying with larger bills. I offered to break her $100 bill into smaller denominations to make it easier for her to receive her change; it doesn't hurt to have a pen handy to confirm the bill's denomination isn't counterfeit. I hope that future experiences can feel warmer and more understanding for everyone involved.

Things have changed so much here. I love the care and treatment they provide. PA Jennifer is amazing, as is Dr. Lane and Charlie. I met Tabatha today and she was such a joy.